Billing Terms and Conditions

Last Updated: November 17, 2025

Payment Options We Accept

• We accept all the major cards (both credit and debit) like Visa, Mastercard, American Express, Apple Pay, JCB, Discover, Google Pay, Diners Club, and PayPal. If you use PayPal, you might also be able to use Venmo depending on your PayPal account settings.
• Every transaction is processed in United States Dollars (USD).

How We Process Payments

• We need payment when you submit your order.
• Your order will only process and ship after we've received your full payment.
• If a payment doesn't go through or gets rejected, your order won't be confirmed.

What You'll Pay and Currency

• Everything on our site is priced in USD.
• Prices can change anytime without advance notice.

Keeping Your Payments Safe

We use SSL encryption technology to protect your details while you're checking out. All payment processing goes directly through PayPal or Stripe. Hezop never stores or sees your payment information.

Getting Your Money Back and Disputes

• Refunds happen according to our Refund Policy.
• If you have questions about a charge, we'd love to help if you reach out first.
• We will push back against chargebacks that aren't legitimate.

Protecting Against Fraud

To keep all our customers safe, we might cancel or pause any order that looks fraudulent or sketchy to us. For bigger purchases, we might ask you to verify who you are.

Contact Information

Customer Service: Monday to Friday: 9:00 AM to 5:00 PM (EST)
We usually respond within 1–2 business days.